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Frequently Asked Questions

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How long does my order take?

Our delivery times vary depending on the size and complexity of your order. For larger orders — especially those combining multiple product types like arches, dance floors, and cold sparks — we work with several trusted manufacturers to ensure you receive the very best quality. This means sourcing and consolidating your order can take a little longer, but it allows us to offer a wider range of premium products at competitive prices.

We operate on a quarterly ordering system to offer the best pricing and coordinated shipping from our trusted suppliers.

To receive your order within a specific quarter, you’ll need to place it before that quarter begins.

Here’s how it works:

Quarter

Cut-Off Date to Order By

Delivery Window

January – March

Order by 31st December

Delivery between Jan–Mar

April – June

Order by 31st March

Delivery between Apr–Jun

July – September

Order by 30th June

Delivery between Jul–Sep

October – December

Order by 30th September

Delivery between Oct–Dec

Example:
If you want your order delivered between January and March, you’ll need to place your order anytime between 2nd October and 31st December.
Orders placed after the cut-off will roll into the next quarter’s delivery window.

This system allows us to consolidate orders across multiple suppliers and deliver a wider range of premium products at great value — without compromising on quality

Yes — we aim to deliver your entire order together in one shipment to reduce your shipping costs and ensure everything arrives safely and efficiently.

However, if your order includes a mix of products from different categories — such as arches, dance floors, cold sparks, or large decor bundles — please note that these items are often produced by different manufacturers and may have varying lead times.

For example:

  • Floral arches may be ready sooner than
  • Custom dance floors, which can take longer to manufacture and pack.

To keep things simple and cost-effective, we will hold your full order until all items are ready and then ship everything together.

If you require certain items more urgently, please contact us — we’ll always do our best to accommodate partial shipments if possible (additional charges may apply).

While you may need to wait slightly longer than buying off-the-shelf, what we offer in return is unmatched quality, customisation, and expert support — all from a team who understands your business and is here to help it grow.

As a specialist wholesaler offering custom ranges and premium products, we don’t hold bulk stock on-site. This allows us to keep costs down and give you access to the widest range of curated, high-quality décor sourced directly from trusted manufacturers. If you need something urgently, feel free to get in touch — we’ll always try to help.

Yes! We offer a Custom Design Service where stylists can create bespoke floral arches or full decor ranges tailored to their brand or client’s theme. You’ll work directly with our team to select frame shapes, floral styles, colors, and package options. It’s the perfect way to offer something unique and exclusive in your business.

[Learn More About Custom Design →] can I have a system made on canvas where customers can to a drop and click, so they can drag an arch to the middle of the screen, and then to the left is pictures of flowers, greenery etc in lots of colours that they can drag onto the arch and “technically” design there own arch. That is where the name of the flowers will come in handy.. an icon of all the different flowers to the left of the screen that they can choose and drag onto their arch? – is this possible?

Absolutely. We’re not just here to sell — we’re here to support.
We offer:

  • 1:1 Zoom Consultations for business strategy and styling advice
  • Monthly Group Zoom Calls with other stylists across the UK
  • Booking System Starter Packs to help automate your client process
  • Free Tutorials on styling setups, products, and behind-the-scenes tips

We’ve been in your shoes, and we know how overwhelming it can be — which is why we’re building a community-focused platform, not just a store.

You can shop directly through our online store. For bulk or wholesale pricing, or if you’d like to create a custom bundle, simply contact us via the Wholesale Enquiry Form or book a consultation call. We’ll guide you through the options and make sure you get the best possible setup for your business.

We’re always here to help. Whether you have questions about your products, want to adjust an upcoming order, or need support with styling advice, just get in touch.
We pride ourselves on offering real, ongoing support — not just a checkout and goodbye. Please note though when we have sent your order to the manufacturer and it is being made – we cannot change the order for obvious reasons.

Yes — we deliver to all regions across the UK and Nationally. Delivery charges and times may vary depending on location and order size, but we’ll always be transparent about shipping costs and timeframes at checkout or during your consultation.

We pride ourselves on offering real, ongoing support — not just a checkout and goodbye. Please note though when we have sent your order to the manufacturer and it is being made – we cannot change the order for obvious reasons.

Yes — we accept all major credit cards through our secure online checkout.

We also offer a flexible payment system to make it easier for our clients to manage their cash flow:

  • Orders
    A 50% deposit is required at checkout, with the remaining balance required 1 month later
    This structure allows you to secure your order while giving you time to plan your payments. You’ll receive reminders for the final balance, and we’re always here to support you through the process. We will send videos of your products once made to make you even more excited. 

Yes — quality is at the heart of everything we do.
We only sell products we trust, use, and stand behind in our own award-winning styling business.

Every item we offer — from floral arches and backdrops to dance floors and cold sparks — has been hand-selected for quality, durability, and visual impact. These are the same products we’ve used to style weddings and events ourselves for years.

What makes us different is that we’ve taken it a step further.

We’ve travelled directly to China to visit our manufacturers, meet our suppliers face-to-face, and inspect the materials and production processes first-hand. This ensures we’re not just relying on catalog images or sample pieces — we know exactly what we’re offering, and we stand by it.

When you order from Wedding Event Wholesalers, you’re getting event-tested, stylist-approved, and quality-assured products — nothing less.

Yes — we proudly offer worldwide shipping.

We work closely with a network of trusted freight forwarders and logistics partners to ensure your order arrives safely and efficiently, no matter where you are in the world.

Whether you’re based in the UK, Europe, the Middle East, or beyond, we can arrange reliable international delivery for our full product range, including floral arches, dance floors, cold sparks, and other decor items.

Here’s what to know:

  • Shipping quotes will be calculated based on your location, order size, and shipping method. We’ll always provide a clear breakdown before your order is confirmed.
  • Customs and import duties may apply depending on your country’s regulations. We’ll guide you through the process if needed, and our team is always happy to assist with paperwork or documentation.

Delivery timeframes vary by region, but we’ll keep you updated at every stage — from dispatch to delivery.

No matter where your business is based, we’re here to help you access high-quality wedding and event decor with ease.

more information:

Here’s what you need to know:

Shipping quotes are calculated based on your delivery location, order size, and shipping method. We’ll always provide a full breakdown before your order is finalised.

Delivery timeframes vary by region. Once your shipment has left our warehouse, most international orders are delivered within 2–6 weeks, depending on destination and shipping route.

Delays can occasionally occur due to factors outside of our control — such as international freight congestion, customs processing times, or port strikes. We’ll always keep you informed of any changes and work hard to minimise disruption.

Customs and import duties may apply depending on your country’s regulations. These are the responsibility we will sort but we will provide all necessary documentation to help your order clear customs as smoothly as possible.

Larger items, such as dance floors or multiple bulky products, may take slightly longer due to specialist handling and packing requirements.

Rest assured — our team monitors every stage of the shipping process and will keep you fully updated from dispatch to delivery. We’re always here to help if you need support or documentation for customs clearance.

We’ve spent months researching the market, comparing materials, finishes, and construction standards — because offering the cheapest option has never been our goal.

Instead, we made it our mission to find the best.

As award-winning venue stylists with a reputation for quality and attention to detail, we know first-hand how important it is that every product not only looks beautiful, but also performs beautifully under real event conditions.

That’s why we travelled directly to China, visiting multiple suppliers and factories in person — inspecting every product line, asking the right questions, and ensuring what we offer meets the high standards we built our styling business on.

We’ve chosen quality over cost-cutting, because that’s what our clients — and yours — truly deserve. The products we now offer through our wholesaler platform are the same ones we use ourselves for luxury weddings and premium venue styling jobs.

When you shop with us, you’re investing in products that have been tried, tested, and trusted by professionals — and selected with care, not compromise.

Raising the Standard of Wedding & Event Styling

Our mission is to help elevate the wedding and event industry — transforming it into one defined by innovation, elegance, and exceptional quality.

We believe every couple deserves a celebration that feels truly special — and that starts with décor that reflects care, creativity, and craftsmanship. Whether you’re styling a grand venue or a modest space, our goal is to ensure the end result is always impressive, immersive, and unforgettable.

We’re here to move beyond “standard” setups and usher in a new era of refined, luxurious styling — with premium products, meticulous detail, and modern design at the heart of everything we offer.

This is decor reimagined — so every event you create feels extraordinary, no matter the setting.

Once your order is confirmed and the deposit has been paid, it is immediately processed with our manufacturing partners overseas. This means we are unable to make changes, cancellations, or amendments after this point, as production begins shortly after confirmation.

We strongly encourage all customers to double-check their order details — including quantities, colours, customisations, and product types — before submitting and paying the deposit.

If you notice an error after placing your order, please contact us as soon as possible, and we’ll do our best to help. While we can’t guarantee changes after the order is submitted, we’ll always explore options with our suppliers where possible.

We take great care in checking all orders before dispatch, and should there ever be a genuine issue on our side (such as incorrect items received), we will of course work quickly to put it right.

We take great care to ensure your products arrive in perfect condition. All shipments are carefully packaged, and we work closely with our trusted manufacturers and freight partners to minimise the risk of damage in transit.

In the rare event that your order arrives damaged, please do the following:

  1. Inspect your order immediately upon delivery
  2. Take clear photos of any damage to the packaging and products
  3. Contact us within 48 hours of receiving your delivery, including your order number and photos

We will liaise directly with our manufacturers and shipping providers to investigate the issue. In most cases, we are covered by import and transit insurance, and will do everything we can to resolve the matter swiftly — whether that means arranging a replacement or assisting with a claim.

While we cannot take responsibility for damage caused after delivery, we are committed to supporting our clients and will always advocate on your behalf to ensure a fair outcome.

Because we work directly with international manufacturers and begin production shortly after your deposit is received, all orders are non-refundable once confirmed and payment has been submitted to the supplier.

Each item is made to order, often customised or sourced specifically for your needs. As a result, we are unable to cancel, amend, or refund an order once it enters production.

We strongly recommend reviewing your order carefully before submitting payment, including all product specifications, quantities, and custom details.

That said, if you believe there has been a mistake or you need to discuss a serious issue with your order, please contact us as soon as possible. While refunds cannot be guaranteed, we’ll always do our best to support you and explore solutions where possible.

We understand that circumstances can change — however, due to the nature of our business, all orders are final once submitted and the deposit has been paid.

Each item is made to order and sourced directly from our trusted manufacturers, often involving customisation or bulk processing. Once production begins, we are committed to that order with our suppliers, and unfortunately, we are not able to cancel or refund orders simply due to a change of mind.

We strongly encourage clients to be confident in their choices before confirming their order. If you’re unsure about a product or need guidance before ordering, our team is always happy to help with advice, samples, or additional information.

Our goal is to ensure you feel confident and supported throughout the process — and we’ll always do our best to help you make the right choice from the start.

Once your order is confirmed and the initial deposit has been paid, it becomes non-refundable.

This is because we immediately begin processing your order with our overseas manufacturers. Each item is made to order or specially sourced for you, and we are required to commit payment to our suppliers to begin production.

As a result, we are unable to offer refunds on confirmed orders due to change of mind, delays outside of our control, or custom production timelines.

We’re committed to full transparency and will always provide accurate timelines, product information, and support throughout the process. If you have concerns before placing an order, we encourage you to speak with our team — we’re here to help you make informed decisions.

For the names of the ranges, we can tell you this once all the ranges are uploaded, I really want them to look professional when they are uploaded with a logo in the corner of each picture.

I want it to screen out luxury and we have wide range of knowledge of what we are doing.

Absolutely! We’re proud to offer a Custom Design Service that allows you to create bespoke products tailored specifically to your brand or your client’s event.

Whether you’re looking for a unique floral arch, a customised decor package, or specific colours, floral styles, or frame shapes, we’ll work with you to bring your vision to life. This is ideal for stylists who want to offer something exclusive and high-end that sets them apart in a competitive market.

Here’s how it works:

  • You’ll start with a design consultation (via Zoom or email)
  • We’ll discuss your ideas, preferences, colour palettes, and event needs
  • Our team will liaise with manufacturers to develop your bespoke product(s)
  • Once finalised, your order will be processed and delivered within the standard quarterly timeframe

To begin your bespoke order, just get in touch or book a consultation — we’d love to create something truly unique for you.

Yes — we’re more than happy to support you in marketing your business.

As part of our commitment to helping stylists succeed, we allow our wholesale customers to use selected videos and images from our own styling business to help you showcase the products — even before they arrive.

This means you can start promoting items like dance floors, cold sparks, and floral arches on your own social media or website right away, using real-life styling content we’ve created ourselves.

We can:

  • Share high-quality venue styling videos and photos
  • Provide branded or unbranded visuals you can use to advertise
  • Even create custom preview videos to help you generate client interest while waiting for your order

It’s all part of our goal to help you sell with confidence, grow your business, and hit the ground running — because your success is our success.

Absolutely — we’d love to welcome you!

We offer by-appointment visits to our unit, where you can:

  • See the quality of our products up close
  • Get a hands-on demonstration of how to use items like dance floors and cold sparks
  • Ask questions, get styling tips, and feel confident before using the products at your own events

Whether you’re new to certain setups or just want to check the finish and feel of a product in person, we’re always happy to help. It’s part of our promise to offer not just great products, but the support and confidence you need to deliver them flawlessly.

To book a visit, just get in touch — we’ll arrange a time that works for you.

More services:

On-Site Support for Your First Weddings

Guidance from a Specialist – Right Where You Need It Most

Starting out in the wedding and events industry can be exciting — but also overwhelming. That’s why we offer a truly unique service designed especially for new stylists and small businesses.

If you’re preparing for your first few weddings and want expert support on the day, you can request on-site assistancefrom our founder — an award-winning venue stylist with over a decade of real experience.

We’ll be there to:

  • Provide hands-on styling support during your event
  • Help you navigate setup logistics and time pressures
  • Offer calm, experienced guidance in what can be a very high-stress moment
  • Share practical tips to streamline your process and avoid common pitfalls

This service is available on request and subject to availability. It includes:

  • A day rate for on-site assistance
  • Travel and overnight accommodation costs, if required

If you’re not quite ready for event-day support but would love to shadow us behind the scenes, we also offer opportunities to come along and observe how we work at real weddings as venue stylists.

You’ll get valuable insights into:

  • How we manage timelines and setups
  • How we handle pressure and last-minute changes
  • The real flow and challenges of a wedding day
  • What it takes to maintain styling excellence at every level

Whether you’re looking for on-site event support or a behind-the-scenes look at how it all works, we’re here to help you build confidence and grow — one wedding at a time.

To enquire about availability or book a support session, get in touch with our team.